Apple might be talking a big game about how it’s revising the App Store approval process with an oversight board and trotting out Phil Schiller to do damage control at opportune moments , but the process itself is still generating inconsistent and maddening results — like today’s rejection of an app advocating for healthcare reform called …

You might have heard a lot about basketball superstar LeBron James two weeks ago. It wasn’t about anything he did, but what Xavier’s Jordan Crawford did to LeBron at a Nike tournament: a two-handed slam right over James’ head. It’s not ideal to have a 20-year old…

Sharlyn Lauby is the president of Internal Talent Management (ITM) which specializes in employee training and human resources consulting. She authors a blog at hrbartender.com . I spent many years of my career in the hospitality business and the first rule of thumb when dealing with customers was, “if …